Privacy Policy

Privacy Policy

5M Plumbing Last updated: July 14, 2026

Who We Are

5M Plumbing ("we," "us," or "our") is a family-owned plumbing company serving Alvin, Texas and the surrounding communities. This Privacy Policy explains how we collect, use, and protect your information when you visit 5mplumbingtx.com, contact us, or communicate with us by text message.

Contact us: 5M Plumbing Kost Road, Alvin, TX 77511 Phone: 713-254-1088 Email: [email protected]

Information We Collect

We collect information you give us directly, including:

Contact information — your name, phone number, email address, and service address

Service information — details about the plumbing issue or service you're requesting, appointment times, and service history

Communication records — messages you send us through our website chat, contact forms, email, phone, or text

Payment information — processed through our third-party payment processor; we do not store full card numbers on our systems

We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, pages viewed, and how you arrived at our site. This is used to keep the site working properly and to understand how people find us.

How We Use Your Information

We use the information we collect to:

Schedule, perform, and follow up on plumbing services

Respond to your questions, quote requests, and service inquiries

Send you appointment confirmations, reminders, technician arrival notices, and service updates

Send invoices and process payments

Send occasional promotions or service reminders, only if you have opted in to receive them

Improve our website and our services

Comply with our legal obligations

SMS / Text Messaging

How you opt in

You may opt in to receive text messages from 5M Plumbing by:

Submitting a form or chat message on 5mplumbingtx.com and checking the box consenting to receive text messages

Providing your mobile number to one of our licensed plumbers or office staff and agreeing to receive texts

Texting us first at 713-254-1088

Consent to receive text messages is not a condition of purchasing any service from us.

What we send

Depending on the consent you give, we may send:

Service messages: appointment confirmations and reminders, technician dispatch and arrival notices, quotes, follow-ups, and invoice or payment notices

Promotional messages: occasional seasonal offers, maintenance reminders, and news from 5M Plumbing

Message frequency varies. Message and data rates may apply.

How you opt out

You may opt out at any time by replying STOP to any message from us. You will receive one confirmation message and will not receive further texts unless you opt in again. For help, reply HELP or call us at 713-254-1088.

Mobile information sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories described in the "How We Share Information" section below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We share information only as follows:

Service providers — companies that operate our scheduling, customer management, invoicing, and payment systems on our behalf, and only to the extent needed to provide those services to us

Subcontractors — where a licensed subcontractor is performing part of your service

Legal requirements — when required by law, subpoena, or to protect our rights, safety, or property

As stated above, text messaging opt-in data and consent are never shared with third parties for any purpose.

Cookies and Tracking

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use the site. We may use analytics and call-tracking tools that record which page or ad a call or form submission came from. You can disable cookies in your browser settings, though some parts of the site may not work correctly if you do.

Data Retention

We keep your information for as long as needed to provide services to you, maintain service and warranty records, and comply with legal, tax, and accounting requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may:

Opt out of text messages by replying STOP

Unsubscribe from marketing emails using the link in any marketing email

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our website or services after a change means you accept the updated policy.

Contact Us

Questions about this policy? Reach us at:

5M Plumbing Kost, Alvin, TX 77511 Phone: 713-254-1088 Email: [email protected] Web: 5mplumbingtx.com